Power Lunch: 2025 Manager/Owner Customer Service Workshop
As part of our Peak Performance series, this Power Lunch is designed specifically for business owners and managers who want to strengthen team communication, improve customer experiences, and build a workplace where staff feel confident speaking up.
Investing in your leadership team is one of the most effective ways to prepare for Peak Season.
Our facilitator Rebecca Morgan is known for her dynamic, interactive teaching style. Expect an engaging session—this won’t be a sit-and-listen lunch.
Psychological safety is a proven driver of organizational success. When teams feel safe offering ideas, sharing concerns, or pointing out issues, managers can prevent problems early, refine processes, and create a healthier, more efficient workplace. The same goes for customer interactions: when customers feel comfortable speaking up, issues can be resolved quickly, creating trust and protecting your reputation.
As a leader, you play a critical role in shaping this kind of environment. This workshop will help you understand what psychological safety looks like in practice and how to cultivate it on your team—even when conversations are challenging.
In this highly interactive Power Lunch, you’ll explore:
- What psychological safety is—and what it isn’t
- The Morgan Psychological Safety Survey to assess your team’s experience
- Signs of psychological danger versus psychological safety
- How psychological danger leads to disengagement and missed opportunities
- Practical actions managers can take to foster psychological safety
- One essential skill that most leaders haven’t mastered—but is crucial for building trust
Tuesday, December 2 from 4pm-6pm >>> CLICK HERE
OR
Wednesday, December 3 from 9am-11am >>> CLICK HERE
ABOUT REBECCA
Rebecca Morgan, CSP, CMC, CVP, is an international speaker, trainer and consultant specializing in creating customer service and management excellence. She has appeared on 60 Minutes, Oprah, the Wall Street Journal, Forbes.com, National Public Radio and USA Today as well as international media.
Rebecca is the bestselling author of 28 books. Two have sold over 250,000 copies each and have been translated into 9 languages.
Many recognizable organizations have engaged Rebecca to develop creative solutions to their unique situations. These include: Apple, Hewlett-Packard, Adobe, Microsoft, Singapore Airlines, Wells Fargo Bank, New York Life Insurance, ING-Singapore, Shangri-La Hotels and Stanford University, among many, many more.
She is an exemplary trusted resource who partners with clients to accomplish high ROI on their key-talent development projects. Her customized presentations are thought-provoking, highly interactive, and full of immediately usable ideas. She knows what works. Since 1980 she's transformed executives, managers, salespeople and customer support staff into much more effective workplace contributors.
Date and Time
Tuesday Dec 2, 2025
12:00 PM - 2:00 PM PST
Location
The EATery at Mammoth Brewing Co.
Fees/Admission
$25 for Chamber members
$35 for community members
