Guest Services Coordinator

Disabled Sports Eastern Sierra/Access Mammoth seeks a Guest Services Coordinator for our adaptive sports programs at Mammoth Mountain Ski Area and Bike Park. The Guest Services Coordinator works to provide a seamless, streamlined experience for all guests. We are looking for someone who is energetic and flexible, has excellent attention to detail, and strong written and verbal communication skills. The ideal candidate will be a focused, creative problem-solver who appreciates working with a dynamic team in a fast-paced non-profit environment.  

The Guest Services Coordinator reports to the Program Director and supports other program and administrative staff as appropriate. They will directly contribute to the excellence, professionalism, and supportive community of Disabled Sports Eastern Sierra/Access Mammoth.  

Knowledge & Skills 

• A commitment to Access Mammoth's mission and values 

• Excellent attention to detail 

• Ability to work accurately in a dynamic, fast-paced environment 

• Proficient user of Microsoft Office Suite 

• Comfortable working with CRM and database systems - experience with Salesforce preferred 

• Creative problem-solver who demonstrates effective time management and works enthusiastically as part of a team 

• Valid driver license preferred 

Education & Work Experience 

• High School Graduate or equivalent 

• Experience working with volunteers preferred 

• Experience with guest service preferred 

• Experience working with adults and children with disabilities preferred 

Physical Requirements 

• Able to sit at a desk for a significant amount of the day 

• Able to lift and move a minimum of 40 pounds 

Responsibilities 

• Provide exceptional customer service for visitors, volunteers, participants and their families, donors, and guests 

• Assist guests throughout the day including taking reservations, confirming lessons, receiving payments and donations, and ensuring all necessary paperwork for safe programs. Other operational and office duties include: 

• Answering phones and checking voicemail 

• Data entry and forms management 

• Coordinating office supply orders for the organization 

• Maintaining a clean, tidy guest service environment in the office and surrounding area 

• Assist Program staff with coordination and execution of adaptive programs including, but not limited to, daily lessons, camps and special events. 

• Communicate with athletes, volunteers, and staff through various platforms including written, verbal, and social media. 

• Work with the Volunteer Coordinator to facilitate sign-ups, voucher tracking, hours tracking, and assignments by working with program staff and volunteers 

• During the summer season, other operational duties include: 

• Assisting with equipment transport between various activity sites, the Copeland Center and events 

• Assist with set-up and break-down of various summer camps and events, including transporting supplies