BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20251203T170000Z DTEND:20251203T190000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Frontline 2025 Customer Service Workshop: Wednesday DESCRIPTION:FREE Peak Performance Frontline Customer Service Workshops - Get Ready for our Peak Season\n\n\n\nOur Free Frontline Customer Service Workshops are back. They are designed to help businesses and their team of employees get ready for Peak Season and strengthen our town's overall workforce. \n\n\n\nWe encourage business owners and managers to send their staff\, and if you work for a business and want to attend\, we encourage employees to ask their managers These Frontline Customer Service sessions are free and super practical.\n\n\n\nThe Frontline Customer Service Workshops are available on the following days:\n\n Tuesday\, December 2 from 4pm-6pm\n\nOR\n\n Wednesday\, December 3 from 9am-11am\n\n(The workshops are the same on both days so you only need to attend one).\n\n\n\nRegister on the RIGHT for the Frontline Workshop on Wednesday\, December 3.\n\n\n\nTo register for the Frontline Workshop on Tuesday\, December 2 CLICK HERE\n\n\n\nFor managers and business owners\, you should attend the Power Lunch Workshop from noon-2pm on Tuesday\, December 2 Click Here\n\n\n\nThis year\, we're excited to welcome back facilitator Rebecca Morgan\, whose dynamic\, engaging style means you won't be sitting still for long. For these workshops\, her focus is Strengthening Customer & Colleague Communication Through Psychological Safety.\n\n\n\nPsychological safety has consistently proven to be a core ingredient of successful workplaces. When teams feel comfortable speaking up whether it's offering an idea\, raising a concern\, or refining a process performance improves\, customer interactions get smoother\, and trust strengthens across the board.\n\n\n\nIn this highly interactive workshop\, attendees will explore:\n\n What psychological safety is and what it isn't\n The Morgan Psychological Safety Survey to assess their team experience\n Signs of both psychological danger and psychological safety\n How psychological danger erodes trust and engagement\n Simple\, practical actions every team member (not just managers!) can take\n The key skill that most people haven't mastered but is essential for creating psychologically safe environments\n\n Psychological safety is the number one factor that sets great-performing teams apart.\n\n\n\nTake this FREE opportunity to invest in the future of your business and invest in your team!\n\n \n\n\n\n\n\n\nABOUT REBECCA\n\nRebecca Morgan\, CSP\, CMC\, CVP\, is an international speaker\, trainer and consultant specializing in creating customer service and management excellence. She has appeared on 60 Minutes\, Oprah\, the Wall Street Journal\, Forbes.com\, National Public Radio and USA Today as well as international media. \n\n\n\nRebecca is the bestselling author of 28 books. Two have sold over 250\,000 copies each and have been translated into 9 languages.\n\n\n\nMany recognizable organizations have engaged Rebecca to develop creative solutions to their unique situations. These include: Apple\, Hewlett-Packard\, Adobe\, Microsoft\, Singapore Airlines\, Wells Fargo Bank\, New York Life Insurance\, ING-Singapore\, Shangri-La Hotels and Stanford University\, among many\, many more.\n\n\n\nShe is an exemplary trusted resource who partners with clients to accomplish high ROI on their key-talent development projects. Her customized presentations are thought-provoking\, highly interactive\, and full of immediately usable ideas. She knows what works. Since 1980 she's transformed executives\, managers\, salespeople and customer support staff into much more effective workplace contributors. X-ALT-DESC;FMTTYPE=text/html:FREE Peak Performance Frontline Customer Service Workshops - Get Ready for our Peak Season
\n
\nOur Free Frontline Customer Service Workshops are back. They are \;designed to help businesses and their team of employees get ready for Peak Season and strengthen our town&rsquo\;s overall workforce. \;
\n
\nWe encourage business owners and managers to send their staff\, and if you work for a business and want to attend\, we encourage employees to ask their managers These Frontline Customer Service sessions are free and super practical.
\n
\nThe Frontline Customer Service Workshops are available on the following days:
\n&bull\; \; Tuesday\, December 2 from 4pm-6pm
\nOR
\n&bull\; \; Wednesday\, December 3 from 9am-11am
\n(The workshops are the same on both days so you only need to attend one).
\n
\nRegister on the RIGHT for the Frontline Workshop on Wednesday\, December 3.
\n
\nTo register for the Frontline Workshop on Tuesday\, December 2 \;>\;>\;>\; CLICK HERE
\n
\nFor \;managers and business owners\, you should \;attend the Power Lunch Workshop \;from \;noon-2pm \;on \;Tuesday\, December 2 \; \;>\;>\;>\; \;Click Here
\n
\nThis year\, we&rsquo\;re excited to welcome back facilitator Rebecca Morgan\, whose dynamic\, engaging style means you won&rsquo\;t be sitting still for long. For these workshops\, her focus is Strengthening Customer &\; Colleague Communication Through Psychological Safety.
\n
\nPsychological safety has consistently proven to be a core ingredient of successful workplaces. When teams feel comfortable speaking up&mdash\;whether it&rsquo\;s offering an idea\, raising a concern\, or refining a process&mdash\;performance improves\, customer interactions get smoother\, and trust strengthens across the board.
\n
\nIn this highly interactive workshop\, attendees will explore:\n\n Psychological safety is the number one factor that sets great-performing teams apart.
\n
\nTake this FREE opportunity to invest in the future of your business and invest in your team!
\n \;\n


\n
\n
\nABOUT REBECCA
\nRebecca Morgan\, CSP\, CMC\, CVP\, is an international speaker\, trainer and consultant specializing in creating customer service and management excellence. She has appeared on 60 Minutes\, Oprah\, the Wall Street Journal\, Forbes.com\, National Public Radio and USA Today as well as international media. \;
\n
\nRebecca is the bestselling author of 28 books. Two have sold over 250\,000 copies each and have been translated into 9 languages.
\n
\nMany recognizable organizations have engaged Rebecca to develop creative solutions to their unique situations. These include: Apple\, Hewlett-Packard\, Adobe\, Microsoft\, Singapore Airlines\, Wells Fargo Bank\, New York Life Insurance\, ING-Singapore\, Shangri-La Hotels and Stanford University\, among many\, many more.
\n
\nShe is an exemplary trusted resource who partners with clients to accomplish high ROI on their key-talent development projects. Her customized presentations are thought-provoking\, highly interactive\, and full of immediately usable ideas. She knows what works. Since 1980 she'\;s transformed executives\, managers\, salespeople and customer support staff into much more effective workplace contributors.

\n LOCATION:The EATery at Mammoth Brewing Co. UID:e.2291.11377 SEQUENCE:3 DTSTAMP:20260501T062509Z URL:https://mammothlakes-gzcms.preview.gochambermaster.com/events/details/frontline-2025-customer-service-workshop-wednesday-11377 END:VEVENT END:VCALENDAR