Frontline Customer Service Workshop I
The customer experience today is largely about the little moments. Improve your team's customer service by helping them understand how to do the little things to drive value and gain a deeper appreciation for the need to exceed customer expectations. Staff will walk away with actionable ways to improve the customer experience.
Power Lunch: Manager/Owner Customer Service Workshop
We find ourselves at a unique time where organizations must lead five different generations. This engaging program will explain the reasons that drive generational differences and then share best practices for leading across the generations
