Service Technician

POSITION TITLE: Service Technician
DEPARTMENT(S): Service Department
REPORTS TO: Service Manager
LOCATION: Bishop, CA
 
DEPARTMENT, TEAM AND/OR POSITION OBJECTIVE:
Our service department is at the heart of our business. As an industry leader that is growing at rapid speed – we pride ourselves on providing the most professional Service Technicians to interact with our customer base.
This role offers an exciting opportunity to manage a territory, ensuring successful completion of field reports for service calls and providing a smooth transition between repairs. As a Service Technician you will perform onsite technical diagnostics, repairs, installations, and customer support.
 
ESSENTIAL FUNCTIONS:

• Service of production copiers/presses and MFP/copiers.
• Preform repairs and preventative maintenance on units in assigned territory.
• Daily engagement and ability to provide professional customer services to both internal and external customers.
• Utilize schematics, manuals and other specifications to determine repair procedures.
• Perform installs or oversees installation of equipment according to manufacturer's specifications.
• Interpret maintenance, manuals, schematics and wiring diagrams utilizing knowledge of electronics and using standard test instruments and hand tools.
• Required travel, 50-80%.

• Service printers and copiers/multi-function machines.
• Write field reports.
• Perform inventory audits.
• Answer repair calls from vendors and clients.
• Instructs customers on operation of equipment.
• Consults with other field technicians and engineers to resolve any problems in system operation and maintenance.
• Advise management regarding customer satisfaction, product performance and suggestions for product improvements.

• Experience in multifunctional device service/repair (Preferred)
• Networking IT skills, such as IP networking and industry IT protocols (SMB, FTP, SNMP, SMTP). (Preferred)
• Mechanically inclined
• Excellent interpersonal and technical skills.
• Must have a valid driver's license and meet insurability requirements set forth in our company auto policy.

• High School Diploma (Required)
• AA/AS Degree (Preferred)

• Demonstrated ability to maintain focus, accuracy, and composure in a fast-paced environment while meeting established deadlines and performance expectations.
• Strong interpersonal and communication skills, with the ability to interact effectively and professionally with executives, clients, and employees across all departments.
• Proven capability to deliver high-quality work under pressure while exercising sound judgment and professionalism at all times.
• Exceptional time management and organizational skills, with the ability to prioritize multiple tasks and responsibilities efficiently.
• Consistent ability to perform assigned duties with reliability, efficiency, and attention to detail.

• Ability to stand, walk, and maintain alertness for extended periods of time.
• Ability to bend, stoop, kneel, crouch, crawl, and reach in all directions, including overhead and horizontally, to access and retrieve materials or equipment.
• Sufficient visual acuity to read, operate, and monitor equipment and computer systems essential to the position.
• Manual dexterity to operate telephones, computers, tools, and other equipment simultaneously and efficiently.
• Ability to lift, carry, push, and pull objects weighing up to 75 pounds safely and repeatedly.
• Ability to sit and drive for extended periods of time, including under adverse weather or environmental conditions.
• Physical and mental capacity to perform all essential job functions effectively and safely.

• Company vehicle and gas card for business use
• Company cell phone for business use
• Company laptop for business use
• Company paid Canon training
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

• 8-hour shift
• Day shift
• Monday to Friday, 8:00am – 5:00pm